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• 15 mar 2009

  Helsinki

  Convocatoria de ponencias - Estudios políticos

  Citizens vs. customers

  EGPA/NISPACee Second Trans-European Dialogue

  Treating citizens as customers has been one of the key elements in transforming public services in Europe. Many public sector innovations have focused on giving citizens more voice and more choice, and on giving them the service quality they deserve. But are we right to reduce the citizen’s role to that of a customer? What have been the implications of these changes in the public sector? Is the difference between citizens and customers a mere conceptual one, or do the differences run deeper? What is the political, legal, and economic position of citizens and consumers within the organisation of public services? Do they have a different position in different countries? At this conference, we invite perspectives from public administration, public management, political science, law, business and marketing.

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