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  • Rétino

    Coloquio - Historia

    Revealing Ordinary Jerusalem (1840-1940): New archives and perspectives on urban citizenship and global entanglements

    Open Jerusalem international symposium

    Open Jerusalem first international symposium, entitled “Revealing Ordinary Jerusalem (1840-1940): New archives and perspectives on urban citizenship and global entanglements,” is taking place at the Institute for Mediterranean Studies in Rethymno (Greece) on 10-12 May 2016. It aims to serve as a forum for deepening discussions and initiating scientific debates, with contributions from members of the Open Jerusalem team, scholars specializing in related topics, urban historians and specialists of the region.

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  • Heraklion

    Convocatoria de ponencias - Europa

    Semantic Web for Scientific Heritage

    SW4SH 2016: Second International Workshop

    Classicists and historians are interested in developing textual databases, in order to gather and explore large amounts of primary source materials. For a long time, they mainly focused on text digitization and markup. They only recently decided to try to explore the possibility of transferring some analytical processes they previously thought incompatible with automation to knowledge engineering systems, thus taking advantage of the growing set of tools and techniques based on the languages and standards of the semantic Web, such as linked data, ontologies, and automated reasoning. SW4SH 2016 aims to provide a leading international and interdisciplinary forum for disseminating the latest research in the field of Semantic Web for the preservation and exploitation of our scientific heritage, the study of the history of ideas and their transmission.

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  • Rétino

    Convocatoria de ponencias - Historia

    Revealing Ordinary Jerusalem (1840–1940)

    New archives and perspectives on urban citizenship and global entanglements

    The Open Jerusalem project aims to unlock and connect different archives and sources in order to investigate the ordinary entangled history of a global city through the lens of the concept of urban citizenship (citadinité). The objective is to produce historical narratives focusing on the way residents interacted with each other, inhabited and appropriated space(s). The symposium intends to be a forum for deepening discussions and opening scientific debates, based on contributions by scholars specializing in related topics, urban historians and specialists of the region. Therefore all participants are kindly requested to stay in Rethymno for the whole duration of the symposium.

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  • Atenas

    Convocatoria de ponencias - Sociología

    Customer-facing service work as a moment of truth?

    European Group for Organization Studies (EGOS) 2015 – Subtheme n°64

    The proportion of people working in jobs where dealing with a client/customer is essential has grown considerably (e.g. MacDonald & Merrill, 2009). Although this could encourage the investigation of differences and singularities of service work, managerialist approaches rather tend to assume universal management models, based on a prescriptive set of human resources practices and a harmonious vision of the relationships between management, customers and employees. Writing within this tradition, Norman (1984) labeled the point at which client/customer and service worker interact as the 'moment of truth' for the service firm. This sub-theme asks scholars to critically reflect on what kind of truth claims are put forward, enacted and experienced within service interactions, and on how we, as scholars, mediate these truth claims. A different set of answers to these questions are suggested, for instance, within sociological approaches that analyse service settings as based on potentially antagonistic relationships leading to contradictions and tensions between the parties involved (e.g. Korczynski, 2002; Lopez, 2010).

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