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jan

2016

Call for papers - Ethnology, anthropology

Mistrust

Tracés journal n°31

La méfiance, à laquelle la revue Tracés consacre son numéro 31, impose de traverser les frontières disciplinaires : elle soulève des questions psychologiques et institutionnelles, des enjeux d’efficacité économique, d’action politique ou de connaissance scientifique, et renvoie tant à des interactions circonscrites qu’à des transformations sur la longue durée. Nous invitons des contributions, issues de l’ensemble des sciences humaines et sociales, qui montreront que l’on peut saisir la méfiance sans se cantonner à la définir négativement – comme absence de confiance ou comme force destructrice.

Call for papers - Africa

Migration, Mobility and Development in Africa

The MIGDEVRI conferences aim to establish meaningful exchanges between researchers, practitioners and public officials around migration and sub-regional mobility within the ECOWAS community. It focuses on South-South mobility that is largely neglected by scientific research to date.

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jan

2016

Athens

Call for papers - Sociology

Customer-facing service work as a moment of truth?

European Group for Organization Studies (EGOS) 2015 – Subtheme n°64

The proportion of people working in jobs where dealing with a client/customer is essential has grown considerably (e.g. MacDonald & Merrill, 2009). Although this could encourage the investigation of differences and singularities of service work, managerialist approaches rather tend to assume universal management models, based on a prescriptive set of human resources practices and a harmonious vision of the relationships between management, customers and employees. Writing within this tradition, Norman (1984) labeled the point at which client/customer and service worker interact as the 'moment of truth' for the service firm. This sub-theme asks scholars to critically reflect on what kind of truth claims are put forward, enacted and experienced within service interactions, and on how we, as scholars, mediate these truth claims. A different set of answers to these questions are suggested, for instance, within sociological approaches that analyse service settings as based on potentially antagonistic relationships leading to contradictions and tensions between the parties involved (e.g. Korczynski, 2002; Lopez, 2010).

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343 Events