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Banská Bystrica
Identities, Democracy, Borders
Within Europe, a relatively indeterminate contours’ space, efforts to integrate and to bound the people and the political systems have yielded tangible results in political, economic, social and cultural matters. The objectives were consensual, such as to ensure lasting peace, economic growth and global security, as well as the freedom to act, to undertake and to think. Yet some may think that the integration has been made too hastily – especially to the east, creating new differentiations: East/West, adding to an older North/South. This analytical prism however is reducing because it largely ignores internal disparities in most national territories.
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Thematic Issue – Estrategias Review
In about fifteen years, knowledge management has progressively become an integral part of research which leads today to the existence of about twenty internationally referenced journals. Knowledge is now considered as a new source of wealth and a "new" asset within firms and organizations. Its management gives rise to numerous problems because of its features: knowledge is difficult to control (involuntary spreading, or on the contrary access and sharing failure). It is an unlimited resource (it cannot be destroyed after use). It accrues in the organization. Hence, what are today this asset management issues, how to manage and protect knowledge at best, how to evaluate this intangible asset, how to value knowledge within organizations?
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Paris
What do consultants do in the social world?
Properties, practices and the contributions of the "council" in the construction of reality
En mettant en perspective des recherches menées dans différents pays et portant sur un certain nombre de « types » de consultants, ce colloque suit le double objectif suivant : interroger l'évidence de l'existence même d'un « conseil », comme ensemble de pratiques proches ou homogènes ; progresser dans l'étude des contributions des consultants aux caractréristiques et aux évolutions de la société.
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Belfort
Beyond the Managerial Utopia of American Schools of Business Administration
Early Emergence of European Management Education in the 18th and 19th centuries
The track invites new thinking and empirical findings on the 18th and 19th century European management education that both supplement present history and facilitate broader analysis of the interplay with the now dominant US model.
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Agadir
Young people and managerial policies
Les jeunes constituent la pierre angulaire de toute société. Ils représentent un réservoir d’actifs inépuisables, pourtant inexploités. Tout État qui se préoccupe de son avenir se doit de prêter une attention particulière à cette catégorie sociale qui représente une force motrice et un atout majeur face aux défis de demain. En adoptant une politique managériale adéquate, l'État est à même de renforcer la contribution des jeunes dans le développement de leur pays. Faute de quoi, et en face de l’exclusion et de la marginalisation, les jeunes se transforment en agents destructeurs, entravant, voire ruinant, le progrès de leur nation. Toute politique gouvernementale marginalisant les jeunes s’avère, ainsi, infructueuse et contreproductive et générerait, par voie de conséquence, des réactions nocives et destructrices, comme en témoignent les derniers troubles qu’ont connus divers pays arabes.
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Orléans
Labels in the field of cultural and natural heritage
Created in the 60s, the label's use for cultural and natural heritage has increased dramatically for several years, specially in France. Inherited from the marketing and trade world, the use of labels for cultural and natural heritage illustrates the expansion of heritage's conception to new artefacts and new cultural properties, in an anthropological meaning. Some recent studies on the cultural and natural heritage labels insist on the economic benefits for development of territories. But the legal and institutional dimensions of labels in heritage have been ignored. The goal of the symposium is to define and precise the purposes and the caracteristics of labels in the field of heritage.
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Paris
The history and techniques of management and governance
Ce séminaire présente un tableau de diverses démarches (histoire, sociologie, gestion...) mobilisées pour l'étude du management et du gouvernement. Il aborde les organisations et le gouvernement sous un angle particulier. Il les envisage comme des pratiques équipées de techniques et d’outils. Cette approche permet de les penser comme des activités et de présenter l’ensemble des débats des différentes disciplines qui les prennent ici pour objet.
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Guyancourt
Businesses, globalisation and territories - globalisation viewed from below
La mondialisation vue d'en-bas
Les sciences de gestion observent fréquemment la mondialisation du haut des bureaux des managers et leaders internationalisées et donnent la parole aux élites, aux managers globaux et expatriés. Peu de travaux s’intéressent encore au « dessous » de la mondialisation, aux populations délaissées et à ce qui se passe dans les zones sombres des échanges mondiaux. Qu’il s‘agisse de corruption, de nouveaux rapports de pouvoir et de domination entre individus ou firmes, des réseaux informels, des catastrophes humaines, économiques, environnementales que peuvent provoquer les multinationales, etc. Au cours de cette journée, nous chercherons à comprendre comment des acteurs oubliés, locaux, ancrés dans un territoire jusqu’alors restreint géographiquement, principalement domestique, font sens de ces évolutions et s’y insèrent.
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Athens
Customer-facing service work as a moment of truth?
European Group for Organization Studies (EGOS) 2015 – Subtheme n°64
The proportion of people working in jobs where dealing with a client/customer is essential has grown considerably (e.g. MacDonald & Merrill, 2009). Although this could encourage the investigation of differences and singularities of service work, managerialist approaches rather tend to assume universal management models, based on a prescriptive set of human resources practices and a harmonious vision of the relationships between management, customers and employees. Writing within this tradition, Norman (1984) labeled the point at which client/customer and service worker interact as the 'moment of truth' for the service firm. This sub-theme asks scholars to critically reflect on what kind of truth claims are put forward, enacted and experienced within service interactions, and on how we, as scholars, mediate these truth claims. A different set of answers to these questions are suggested, for instance, within sociological approaches that analyse service settings as based on potentially antagonistic relationships leading to contradictions and tensions between the parties involved (e.g. Korczynski, 2002; Lopez, 2010).
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